Right to cancelYou have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you. To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or e-mail using (Brigitte von Boch Living GmbH, Linslerhof 4, 66802 Überherrn, firstname.lastname@example.org, Telefon: 0 68 36 / 807 14.) You may wish to use the model cancellation form to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. You must send the goods back to us to our at your own cost. You will not have any right to cancel a purchase for the supply of any of the supply of goods that are made to your specifications or are clearly personalised.
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 14 days after the day you notified us to cancel your order. We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
You have to send back the order immidiatly and not later than 14 days from the day on which you informed us about the cancellation. The articles have to be complete, not used, not damaged and in its originally package. You have to send back the order within the 14 days time-limit at your own cost. You may be charged for an obsolescence of the goods, if you didn´t handle them in a way that is appropriate to test the properties and functionality of them.
Voluntary return guarantee
In addition to the legal right of withdrawal we grant a voluntary return guarantee of a total of 30 days from receipt of goods. You have to return the goods within 30 days after receipt. The goods have to be complete, unused, undamaged and in original packaging To meet the deadline it suffices to send the goods.